PetPartners Review

PetPartners Review

PetPartners Review
Coverage
Limits
Deductibles
Reimbursements
Claims
Best features
Variety of deductibles makes plans accessible for many
Quick claim turnaround time
Lots of partnerships with orgs and companies
Worst features
Incident limit can be tricky
4.2
OVERALL
Best For:
Pet parents who want to customize plans and add wellness care
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PetPartners sold its first pet insurance policy in the United States back in 2002, which is a long time in the United States pet insurance landscape, but even prior to that, the founder sold pet insurance in the United Kingdom in the 1980s.

PetPartners not only sells individual pet insurance policies, but they are also the trusted insurance provider of the Cat Fanciers’ Association, the largest purebred cat registry, and the American Kennel Club, operating as AKC Pet Insurance Plans.

Coverage

PetPartners has coverage with preventative care options, unlimited annual deductible and high per-incident deductibles. They also have coinsurance at 10% or 20%, meaning that once your deductible is met, they will pay either 90% or 80% of your remaining bill, depending on the option you chose.

Their coverage is pretty standard, and covers typical accidents, illnesses, and hereditary conditions such as elbow and hip dysplasia, arthritis, diabetes and more. Routine care like spay and neuter and dental cleanings are an add-on under their wellness plan.

Coverage is for dogs and cats only, and there are waiting periods for certain things, such as 14 days for illness, 180 days for IVDD (Intervertebral Disc Disease), three days for accidents and 180 days for cruciate ligament injuries. This is to ensure there are no preexisting conditions or that you are signing up a sick or injured pet just to get coverage.

As always, you get the best coverage when you sign up a healthy pet prior to them experiencing any health issues.

ExamCare

For an extra fee each month, PetPartners will cover your exam fee for sick or injured pets. You can use this benefit at specialty clinics, emergency rooms, and at your own vet.

Wellness and Preventative

Accidents and emergencies happen, but most of us just want to try to keep our pets as happy and safe as possible so we can avoid them getting sick in the first place. PetPartners offers two options for wellness care that are based off a Schedule of Benefits, so they do not go toward your deductible, nor do you have to reach your deductible to be able to access these benefits.

For preventative care, PetPartners covers things like:

  • Spay/Neuter
  • Teeth Cleaning
  • Heartworm Prevention
  • Flea and Tick Prevention
  • Wellness Exams
  • Microchipping
  • Urinalysis
  • Deworming
  • Fecal, blood or parasite exams

The wellness plans are called Defender and DefenderPlus, with the latter costing more per month but giving you more coverage on the Schedule of Benefits toward your pet’s needs.

Multi-pet discount

PetPartners does have a 5% multi-pet discount applied to any additional pets off the cost of the policy, applied at checkout.

Limits

If you have ever had a sick or injured pet, you know the bill can grow exponentially very quickly. The advancements in veterinary medicine are a good thing and are helping save countless lives each day, but they come at a price, both to you as the pet owner, but also for the veterinarian who has to keep up their training, implement and purchase the technology and much more. Pet insurance is there to meet the need, but there are limits in many policies that you have to pay attention to or you might not be getting the coverage you think you are.

Two kinds of limits

PetPartners does have two kinds of limits: Incident and Annual. This is important to note because while you might choose a high annual limit, if you select a low incident limit when you are purchasing your policy, you might find yourself in for a high out-of-pocket cost no matter what you choose. Pay attention to this as you build a quote because their standard (basic) policy has an unlimited annual limit but a small ($500) incident limit. If you build your own custom plan, the cost of your monthly commitment is negligible, but your coverage drastically improves.

Deductibles

PetPartners has a wide variety of deductibles, starting at $100, then $125, $150, $175, $200, $225, $250, $500 and $1,000. Of all of the pet insurance companies we have reviewed, they have the most options for deductibles under $500 that we have seen.

Reimbursements

PetPartners will reimburse off a Schedule of Benefits for preventative and wellness care, and off coinsurance and limits (annual and incident) for all other approved claims. This means you must go to the vet, pay your bill and then submit proof of treatment along with proof of payment in order to get your claim approved.

Claims

PetPartners boasts a 14-day turnaround for claims filed within a 180-day time period. You must submit a completed claim form, an invoice from the treating veterinarian listing the services performed, the products provided and the itemized charges for treatment. If a claim is denied for any reason, you have up to 60 days to dispute this.

Pre-existing conditions

PetPartners is pretty standard when it comes to preexisting conditions. They define a preexisting condition as “any illness or injury which occurred, reoccurred, existed, or showed symptoms whether or not diagnosed by a veterinarian, prior to the original effective date of the policy or during the waiting period.”

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