Lemonade Pet Insurance Review (2022)

Lemonade Pet Insurance Review

Lemonade Pet Insurance Review (2022)
Best For
Pet parents who want to bundle with other Lemonade products
Coverage
Limits
Deductibles
Reimbursement
Claims
Best Features
Fully Online Experience
Extra preventative care for kittens and puppies (under 2 years old)
Coverage available for exam fees and physical therapy
Worst Features
New to the market
4.9
Overall

Even if your pet has no previous history of health complications, illness and unforeseen emergencies are an inevitable part of life. Lemonade works to ensure lofty vet bills aren’t a limiting factor in your pet’s access to quality medical care by offering some of the lowest premiums industry-wide, along with generous annual coverage limits, and bonus bundling incentives.

Our annual evaluation of Lemonade pet insurance reviews everything sweet and sour about its policy framework as a leading provider in the pet health insurance industry, including:

  • Plan options
  • Pricing
  • Coverage flexibility
  • Deductibles, reimbursement rates, and annual limits
  • Inclusions and exclusions
  • State availability
  • Customer reviews

Our Review for Lemonade Pet Insurance

As a top dog in our annual comparative analysis of only the most premier pet insurance policies on the market, there isn’t much about Lemonade that needs sugar-coating. With robust coverage options, short turnaround times for filed claims, and attentive customer service lines on its desktop and mobile interfaces, Lemonade sets a precedent for pet insurance turned digital.

Pros and Cons of Lemonade Pet Insurance

Pros

  • Competitively affordable monthly premiums
  • $100,000 annual coverage cap
  • 48-hour waiting period for accident-only claims
  • Discount variety
  • User-friendly app available on Android and iOS

Cons

  • Only available in 35 select states and Washington, D.C.
  • Breed- and age-specific liabilities
  • Several essential wellness exclusions including microchipping and spay/neuter procedures

Lemonade Pet Insurance Plans and Coverage

With Lemonade’s unbelievably cost-effective premiums starting as low as $10 per month, enrolling in proper healthcare protection for your dog or cat doesn’t have to be a steep investment.

Your custom quote for a Lemonade policy will vary in cost depending on a few factors specific to you and your pet, including whether you’re looking to insure a cat or dog, the age and breed of your pet, and location.

Enrollment for dogs through Lemonade tends to be a bit more expensive than for cats. On average, Lemonade’s monthly premium for basic dog insurance sits at around $37, whereas cats cash in at approximately $14. 

Plans and Costs

Standard Plan – Accident and Illness 

Lemonade operates under one principal pet healthcare plan, which adheres to an accident and illness policy, limiting basic coverage to veterinary services (diagnostic testing, procedures, and medication) following only eligible unexpected injuries or illnesses. 

In the event of any unforeseen emergency injuries or illnesses involving your pet, Lemonade policies cover: 

  • X-rays, CT scans, ultrasounds, and MRIs
  • Blood testing and urinalysis 
  • Lab work
  • Outpatient or specialty care
  • Emergency care, hospitalization, and surgery
  • Injections
  • Prescription medications 

Optional Add-Ons

Even though preventive and routine care are not included in the standard Lemonade plan, such coverage variations are available to Lemonade policyholders as optional wellness plan add-ons

Lemonade’s preventative care riders are divided in three package deals:

Basic Preventative package: $10+ per month for cats, $15+ per month for dogs:

  • One annual wellness exam
  • One fecal or internal parasite test
  • One heartworm test
  • One blood test
  • Up to three routine vaccines
  • Medical advice chat line 

Preventative+ package: $12+ per month for cats, $17+ per month for dogs:

  • One annual wellness exam
  • One fecal or internal parasite test
  • One heartworm test
  • One blood test
  • Up to three routine vaccines
  • Medical advice chat line 
  • Flea/tick or heartworm medication
  • Routine dental cleaning (dental X-rays, anesthesia, polishing, etc.)

Puppy/Kitten Preventative package: $34+ per month for kittens, $40+ per month for puppies:

  • Two annual wellness exams
  • Two fecal or internal parasite tests
  • One heartworm test
  • One blood test
  • Up to six routine vaccines
  • Medical advice chat line
  • Flea/tick or heartworm medication
  • Routine dental cleaning (dental X-rays, anesthesia, polishing, etc.)
  • Microchip
  • Spay/neuter

For a minimum of 60 cents more, Lemonade also provides preventative care riders for a range of physical therapy treatments, including acupuncture, chiropractic care, hydrotherapy, and more. 

Monthly Premium Breakdown

As aforementioned, breed and age also come into play in the case-by-case calculation of each individual Lemonade policy per pet owner. Your pet’s breed only holds weight in your cumulative coverage cost by virtue of breed-specific life expectancies and genetically predisposed health risks. 

For example, bulldogs and pugs are naturally more prone to respiratory complications than other breeds due to the shortness of their skull bones. Breeds that are more likely to need specialty care down the road related to inherited conditions* will be given a quote that accounts for those heightened odds of healthcare. 

*Lemonade does not offer coverage for pre-existing conditions. If the breed of your pet puts it at a higher risk of developing certain health complications, breed-specific conditions are not considered pre-existing as long as symptoms aren’t present prior to your policy enrollment or during the set waiting period. For this reason, we always recommend that pet owners invest in pet insurance as early as possible. 

Like people, dogs and cats are usually in need of more frequent medical care as they get older, so the age of your pet upon initial enrollment may also affect your premium. Lemonade does not offer coverage for dogs or cats older than 14 years of age.  

Also, bear in mind that the cost of vet care does vary state-by-state, so your monthly premium will depend on where in the United States you live, and of course, if you’re included in one of the 35 states that Lemonade serves. 

Waiting Period

Not just in the pet industry, but all types of insurance require a fixed waiting period before an activated plan is usable to the policyholder, and a claims process can be initiated. 

Lemonade’s waiting period begins on the first active day of a customer’s new policy and lasts for the following time frame based on differing claim types:

Samples of Prices for Four Species/Breeds

For a more realistic picture of how Lemonade’s monthly premiums fluctuate between species and breed, we requested a sampling of quotes for four common pet profiles to see how they stack up.

Our direct quotes are based on the persona of a pet owner located in Wilmington, North Carolina, selecting Lemonade’s most mid-range plan customizations with an 80 percent reimbursement rate, up to $20,000 in annual coverage, and a deductible of $250 per year.  

Species/Breed

Sample Price for Medium Mixed Breed Dog

Sample Price for Golden Retriever (Dog)

Sample Price for Domestic Shorthair Cat

Sample Price for Domestic Mediumhair Cat

Accident and Illness Plan

$17.60 per month

$24.92 per month

$11.83 per month

$11.83 per month

Accident and Illness Plan With Preventative Care

$33.60 per month

$40.92 per month

$21.83 per month

$21.83 per month

Accident and Illness Plan With Vet Fees and Physical Therapy Coverage

$38.17 per month

$47.58 per month

$24.83 per month

$24.83 per month

Deductibles

Your annual deductible is the bit of money you pay out of pocket as a policyholder before Lemonade steps in to help cover the cost of eligible claims. When you initially purchase your policy and customized coverage specifications, Lemonade will give you the option to choose from three deductible amounts – $100, $250, and $500. 

The higher your selected deductible is, the lower your monthly premium. In other words, if you’re willing and able to make a larger upfront payment when your pet visits the vet, you’ll be saving money on your monthly payments.  

Conversely, if your deductible is on the lower end — so $100 a year with a Lemonade policy — your monthly premium will be a bit higher. Yet the upside of paying more every month with a lower deductible is that Lemonade will start helping with coverage in a shorter amount of time — likely within one vet visit.

Preventative Care Limits

Suppose you opt to include one of Lemonade’s three preventative add-on packages in your policy. In that case, the percent of coverage you’ll receive for any qualifying wellness care will be the same as the 70, 80, or 90 percent reimbursement rate as selected in your basic policy.

For example, if you select an 80 percent reimbursement rate on your policy in addition to Lemonade’s level-one preventative package for more comprehensive coverage, your annual limits on included routine-related expenses would appear as follows:  

Covered Item

Annual Limit

Wellness Exam

$50

Heartworm Test

$40

Internal Parasite or Fecal Test

$35

Bloodwork

$65

Three Vaccines

$75

Total 

$265

Coverage Exclusions

Like the exclusions of most other pet insurance companies, Lemonade underscores that pre-existing conditions are not eligible for coverage under its policy terms. Pre-existing conditions define any major or minor health problem pre-dating your policy activation or end of waiting period.

 Lemonade also excludes medical expenses related to the following: 

  • Dental illness care 
  • Illness and/or injury resulting from neglect
  • Cosmetic procedures – grooming, nail trims, anal gland expression, etc.
  • Internal and external parasite prevention 
  • Prescription food 
  • Behavioral training
  • Breeding and pregnancy-related care
  • Cremation and burial 
  • Exam fees (unless add-on is purchased)
  • Wellness care (unless add-on is purchased)
  • Spaying/neutering (unless add-on is purchased)
  • Microchipping (unless add-on is purchased)

Plan Customizations 

Aside from its three tiers of preventative care add-ons, Lemonade also gives pet owners the choice to customize their coverage options based on: 

Annual limits – $5,000, $10,000, $20,000, $50,000, or $100,000.

Deductibles – $100, $250, $500.

Payout rates – 70 percent, 80 percent, or 90 percent.

Discounts 

Lemonade will squeeze in a 10 percent discount when its pet insurance policyholders bundle their enrollment with either Lemonade home insurance or renters insurance. For pet parents with more than one animal, a five percent multi-pet discount is up for grabs, on top of another five percent off for member gratuity applied to your plan on an annual basis. 

Lemonade State Availability

Lemonade is not yet a nationally available pet insurance provider as it currently only insures pet owners in 35 states as well as Washington, D.C.  

Lemonade pet insurance is available in: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Georgia, Illinois, Indiana, Iowa, Maryland, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. 

Lemonade Pet Insurance Reviews

Lemonade is high on our list when it comes to pet health plans that cover all the bases, and at a monthly (or annual) premium rate that won’t break the bank.  

We’ve pulled a few recent verified reviews from real pet owners enrolled in Lemonade pet insurance, so you can hear just how Lemonade delivers in real life.  

For the sake of maintaining an unbiased voice, we always highlight both positive and negative reviews so you can see both sides of the customer experience.  

“My cat has been sick and is currently undergoing a workup. We’ve had several vet visits in the last few months with different consultants. Each time I submit a claim to Lemonade, the process has been easy and they have turned around the approval for my claim with reimbursement within the week. I have been very happy with my experience with Lemonade and so appreciate their help in covering the expenses for my cat’s care.” –Riana W., Trustpilot 

“The Lemonade mobile app is incredibly user friendly, and easy to navigate. I’ve had some claims approved instantly, and others within an hour. Nearly every interaction with Lemonade staff has been personalized, in some cases even getting a direct call to check in on how our dogs are doing. I’ve recommended Lemonade to family and friends, and am happy to do so here as well.” –Luke G., Trustpilot 

“When we received the sudden bad news that our dog developed juvenile cataracts, Lemonade was there for us. Submitting claims was an easy experience and they really helped us through a difficult time. I’d recommend them to any pet owner!” –Karolyn L., Trustpilot 

“Their customer service is always stellar. But their pet policies are lacking. They told me they’re working on expanding the coverage for puppies. But as of now; what they cover and what is required to keep your puppies healthy are not on the same page.” –Suz M., Trustpilot

Final Thoughts 

Our Lemonade pet insurance review closes out with a glimmering 4.9 out of 5 rating from our team of pet experts at 365 Pet Insurance as Lemonade continues to pull its weight as a visionary pet insurance provider. Areas in which we feel Lemonade especially excels include its fleeting two-day waiting period for accident-related coverage and the amount of leeway the company gives pet owners to control their premium price via basic plan customizations and wellness packages. 

Regarding areas for improvement, we were a bit disappointed to see that, for how fitting Lemonade’s policy is for puppies and kittens, in particular, microchipping and spay/neuter costs are excluded from coverage unless the Puppy/Kitten preventative package is purchased. Most of Lemonade’s competitors include reimbursement for both procedures in their basic coverage, so it would only be advantageous for Lemonade to do the same.  

We also hope to see Lemonade lock in coverage in all 50 states in the near future. 

Lemonade vs. Competitors

Want to know what Lemonade’s standing in the pet insurance industry looks like side-by-side with its competitors? The comparison chart below takes a look at integral factors of standard pet insurance policies and how they vary. 

Factors

Lemonade

Prudent Pet

Embrace

ASPCA

Healthy Paws

Spot

Quote

Visit Site

Visit Site

Visit Site

Visit Site

Visit Site

Visit Site

Our Score

4.9/5

4.8/5

4.7/5

4.6/5

4.5/5

4.4/5

Average Monthly Cost for Dogs

$37

$39

$30-$40

$49

$39

$30-$50

Average Monthly Cost for Cats

$15

$23

$15-$20

$29

$12

$18-$25

Waiting Period

2 days for accidents, 14 days for illness, 6 months for cruciate ligament events

5 days for accident, 14 days for illness, 6 months for knee or ligament events

2 days for accidents, 14 days for illness, 6 months for orthopedic conditions

15 days for all accident and illness coverage

15 days for accident and illness, 12 months for hip dysplasia events

14 days for accident and illness, 14 days for knee or ligament events

Multi-pet Discount 

5% off

10% off

10% off

10% off

No

10% off

Mobile App 

Yes

No

Yes

Yes

Yes

Yes

Wellness Add-on 

Yes

Yes

Yes

Yes

No

Yes

Online Chat 

Yes

Yes

Yes

Yes

No

No

BBB Rating

C

A+

A+

N/A

A-

A

About Lemonade

Based in New York City, Lemonade Inc. is an insurance provider offering coverage across multiple sectors, including homeowners/renters, car, pet, and life insurance. Lemonade made its debut in the insurance industry in 2015 and quickly ascended to the top of its field, with notable strides in the renters’ insurance sphere.  

As a fully digital insurer, Lemonade uses chatbot technology to optimize its customer service scope and AI-powered automation for faster claims processing, notably approving claims in a matter of minutes.  

Lemonade upholds a pay-it-forward business model aiming to “transform insurance from a necessary evil into a social good.” Registered as a public benefit corporation, Lemonade donates a sizable chunk of its generated underwriting revenue to a nonprofit organization. Lemonade customers get to choose from a list of 46 different 501(c)(3) initiatives spanning COVID-19 relief, mobile food pantries, homelessness programs, ecological and marine conservation, suicide prevention crisis support lines, LGBTQ+ advocacy, veteran aid, youth empowerment and education, animal welfare protection, global and domestic hunger relief, refugee assistance, and more.  

Frequently Asked Questions

What are the advantages of Lemonade’s pet insurance?

Aside from all the perks we’ve mentioned thus far, including total available savings of 20 percent (in accordance with individual discount terms), what really sets Lemonade apart from its competitors is its digital accessibility.  

With a simple and intuitive user interface, both the Lemonade app and primary webpage make onboarding an effortless 90-second experience. Lemonade is reinventing the customer experience by sticking to the important questions to keep the process short, sweet, and secure. 

Does Lemonade offer exotic pet insurance?

No. Lemonade does not offer pet insurance for any animals under the exotic category (small animals/rodents, rabbits, birds, reptiles, insects, amphibians, pigs, livestock, equine, etc.) 

Lemonade solely offers pet insurance for dogs and cats.

How do I file a claim with Lemonade? 

Filing a claim with Lemonade is simple through their app. After opening the app, click the pink “Claim” button in the upper right-hand corner of your screen. You’ll be prompted to confirm your contact information and sign an agreement verifying all provided information is true. 

Lemonade will ask you to choose a reason for your claim, whether it be an injury, illness, or just for wellness reimbursement. To speed up the claim documentation process, the Lemonade app will allow you to record a brief video further explaining the circumstances behind your claim.

Lastly, you’ll need to upload a copy of your invoice from the vet as well as any supporting medical notes from the visit. Press “Submit,” and that’s it!

Does Lemonade pet insurance go up each year?

Like any other pet insurance policy, while premiums aren’t necessarily set to increase year-over-year, the price you pay for pet insurance is subject to change on an annual basis depending on shifts in veterinary costs where you live, more frequent vet visits as your pet ages, and other variables. 

Does Lemonade cover bilateral conditions like hip dysplasia? 

Yes. Lemonade covers hip dysplasia and other congenital conditions as long as symptoms or a  diagnosis don’t appear until after your policy is in effect. So, if your pet exhibited signs of hip dysplasia prior to your enrollment with Lemonade, it would, unfortunately, be considered a pre-existing condition, which is not covered.  

Because hip dysplasia is a bilateral condition, if signs of the complication are present in one of your pet’s hips before your policy begins, later down the line treatment for the same symptoms in its other hip will not be covered as it will be considered a pre-existing condition. 

Who underwrites Lemonade pet insurance policies?

Lemonade is an independent insurance provider underwritten by Lemonade Insurance Agency, LLC.

Our Methodology

The 365 Pet Insurance research team looks at all pet insurance policies and comes up with our reviews based on coverage, plan options, cost, reputation, customer service, and species eligibility. We’ve also created a rating system to score pet insurance brands. 

We’ve consulted with pet experts and dug into plans to develop what we think are the best overall plans, complete with ratings on coverage, how they handle claims, reimbursements, deductibles, limits, and more.

To make our list, pet insurance companies must have:

  • A variety of plan options
  • Affordable monthly rates

Our team revisits each company’s information at the end of every month to make updates and ensure the information is as accurate as possible.