Figo Pet Insurance Review

Figo Pet Insurance Review

New Plans! Figo Pet Insurance Review 2021
Best For:
People who want a solid plan and the latest technology for them and their pets
Coverage
Limits
Deductibles
Reimbursements
Claims
BEST FEATURES
Easy claim processing and app and additional ‘extras’ covered.
WORST FEATURES
Annual limits can be reached with one single catastrophic illness or injury.
4.6
OVERALL
GET A FIGO QUOTE TODAY!

About Figo Pet Insurance

Our Figo Pet Insurance review looks at the plan itself, the reviews and feedback we get from actual pet parents, and overall coverage compared to other pet insurance companies out there.

Underwritten by: Independence American Insurance Company, a Delaware company. Previous policies underwritten by Markel Insurance Company. Figo Pet Insurance is a member of NAPHIA, the North American Pet Health Insurance Association, which is comprised of pet insurance companies in the U.S. and Canada.

Covers:

Dogs, Cats

Veterinary Exam Fees:

These are an optional selection, but are covered under all annual limit and coverage options for an extra monthly fee.

Figo Pet Insurance Review: Coverage

Figo has three levels of coverage for its pets: Essential, Preferred and Ultimate. These range in what they cover as well as the annual benefit, typically ranging from $5k in annual benefits up to unlimited annual benefits for a higher monthly premium. The options are $5,000, $10,000 and unlimited). Exam fees for routine care may be covered under their new Wellness add-on.

Under Figo, exam fee coverage for illness or injury of a covered treatment is an optional add-on. Figo does not cover exam fees for routine care, as these are considered preventive or maintenance. Figo covers all emergency and hospital care from licensed veterinarians. Surgery is covered as long as it is related to a covered injury or illness. Figo also covers hereditary and congenital conditions, so long as they are not considered pre-existing. They cover prescription medications, cutting-edge cancer treatments such as CyberKnife radiosurgery, Cardiology, Neurology, Orthopedics, Advanced Imaging and other types of specialty care. Other than that, Figo covers some standards such as prosthetics, euthanasia, stem cell therapy and more.

Figo is now able to offer behavioral therapy with an annual cap from $500 to $1000, depending on which plan you choose. Mortality benefits are no longer included in the base plan with Figo, but you can add on an “Extra Care Pack” which covers a maximum of $250 for cremation or burial expenses.

Figo Sample Quotes

Figo Pet Insurance quotes will vary based on your location, the breed of animal you have and the options you select within your plan.

We did a sample quote for ‘Bob,’ our Standard Poodle, age 7. We chose a high-value zip code near Seattle, so if you are in a different part of the country, you will likely see a difference in the quote. You will see us use him on other pet insurance company plans, to standardize our quotes, so to speak.

For Figo, we chose the middle plan, the Preferred plan, and selected a $500 deductible with 80 percent reimbursement and came up with a monthly premium of $80.34. For the same pet, we can manipulate the variables and have a $500 deductible (their lowest option with 100% reimbursement) and 100% reimbursement with a $99.64 monthly premium.

For pet owners who want the peace of mind of knowing they have coverage without tens of thousands of dollars of upfront cost, a higher monthly premium may be worth it. Even at $80+/month, you can still get peace of mind for an amount which is still far less than even one emergency vet appointment can cost.

We did another quote for a younger, smaller dog to see if there was an impact on the rate. We looked at ‘Willa,’ a two-year-old Yorkie, and her monthly rate with identical coverage was less than half the monthly cost of our larger dog, at $31.02/month. Even with the highest levels of coverage, we found that Willa’s rate was about half as much as an older, larger dog, coming in at $41.07 per month, even with 100% reimbursement.

Where you live also plays a role in the cost – we did a quote for a mixed-breed dog, medium sized, living in Arizona. Here’s what that looked like:

Essential ($5k in annual benefits) $32.97/month
Preferred ($10k in annual benefits) $38.48/month
Ultimate (Unlimited annual benefits) $43.66/month

Figo also has discounts for multiple pets, and you can easily add the additional pet to your quote as you work your way through the Figo website and quote builder.

They also have new discounts for serving military members and veterans.

You can get 100% reimbursement with deductibles of $500 and up. Deductible options now range from: $100 to $1,500, and these will vary depending on the pet’s age and location.

Exclusions

  • Pre-existing conditions
  • Pets under 8 weeks of age
  • Cosmetic Surgery
  • Obedience Training
  • Experimental treatments
  • “Other Knee” cruciate injuries
  • Disc disease

Note about exclusions: Some previously excluded items are now included, depending on your plan and your add-ons. For example, prescription pet food is now covered up to $250 if the Exam Fee option is added when you purchase your plan.

Annual Limits

Figo does have annual limits. These are $5,000 for the Essential Plan, $10,000 for the Preferred Plan and Unlimited for the Ultimate Plan. The plans cover the same things, but there is a cap on how much they will pay out each year.

Waiting Periods

Figo has a 14-day waiting period for illnesses, and a 1-day waiting period for accidents (updated September 2021 from our rep at Figo). The following conditions have an extended waiting period of six months from the policy Effective Date:

  1. Cruciate Ligament Injuries
  2. Luxating Patellas
  3. Portosystemic Shunts
  4. Elbow Dysplasia
  5. Hip Dysplasia
  6. Osteochondritis Dissecans
  7. Cardiovascular Defect

There is also the ability to waive these waiting periods following an exam and waiver form submitted by your veterinarian.

Wellness

Figo now offers a wellness plan add-on. You can choose from Basic or Plus, which cover $135 and $250 of qualified expenses, respectively.

Deductibles

Figo pet insurance deductibles range from $100 to $1500 depending on your pet’s age and location. A deductible is the portion of the vet bill you are responsible for before your pet insurance policy kicks in.

Reimbursement

Figo is one of a few companies that offers up to 100% reimbursement. You will pay more each month for your premium, but you have the ability for your claim to be paid back to you at 100%. The other options are 70%, 80% and 90%.

Exam Fees

If you decide to add on the exam fee coverage, there is an additional cost per month that you can add to your policy. The cost of the powerups will vary depending on where you live, the size and age of your pet. This will cover exam fees related to an accident or injury, not preventive or wellness care exam visits. Exam fees that are related to a wellness or preventive care visit are covered separately when you purchase a wellness powerup.

Payment

You can purchase your Figo policy online and either pay through ACH or by credit or debit card. Payment options include paying monthly or paying annually. If you do choose to pay annually, you will get five percent off the total amount. Keep in mind, there is a $2/month processing fee added each month if you choose the monthly pay option for credit cards only, no fee if you pay by ACH. There is also a one-time $15 administrative fee per pet when you sign up.

Claims

Claims are where Figo really sets itself apart. They boast a ‘Pet Cloud’ and very simple claims through their app. You can take a picture from any device, upload it from your desktop and tell Figo what happened all through the app. You can even get paid electronically. The Pet Cloud app now offers an AI (chatbot) experience through ‘Evie,’ She will ask questions about the claim being filed and the policy holder can simply answer the questions, upload a picture of the bill, and boom – the claim is filed.

Figo pays claims based off the actual veterinary bill, not a benefits schedule like other insurers. You do not need to obtain preauthorization, but you can if you would feel more comfortable knowing what is covered and what isn’t.

Even if something isn’t covered on your plan, you should still file a claim for any and all vet services so Figo can apply whatever you pay out of pocket to your deductible.

Figo doesn’t rush you when it comes to filing a claim, but you must file a claim within 90 days or they will not pay.

Timeliness: According to data from Figo, 50 percent of all claims are closed within 24 hours. Recent note – pet parents have complained about the time it takes for Figo to pay a claim on other review sites.

Pet GPS

Figo partners with other companies to bring its pet owners the latest in pet technology. They have a GPS pet collar so you can track your pet wherever they are. This is great for a roaming cat, or a dog that has a dog walker while you are at work. You can always know what your pets are getting into.

Cancellation and Renewal

Figo is thorough in that it provides you with a sample policy for a dog, cat and their Ultimate plan on their website, and they really encourage you to read the fine print so your satisfaction level goes up.

Any add-ons can only be added or removed at initial signup or renewal.

From their policy documents, you can take a look at their cancellation and renewal policies. They do renew your plan annually unless you cancel prior to that, and policies do require an annual commitment, although you can still be cancelled for non-payment or for misrepresenting the health of your animal.

Figo allows the policyholder to cancel at any time by emailing support@figopetinsurance.com. They do require all cancellation requests to be in writing, via email.

Figo also offers a 30-day money back guarantee. If they policy is cancelled with the first 30 days, Figo will provide a full refund of the premium amount, provided no claims have been filed. If the policy is cancelled after the first 30 days or a claim has been filed, any potential refund is subject to state regulations.

Reviews

4.1 out of 5 stars on TrustPilot

3.5 stars on Yelp

Keep in mind that Figo got a new underwriter (late 2019) and people seemed to be happier with the new service and claims coverage. However, it appears they got another underwriter in 2020, and coverage options were changed, and premiums went up without prior notification to the pet parents. Recent reviews (bear in mind these can’t be verified as customers), state that claims took a long time to process, and sometimes were not paid out at all.

Figo Pet Insurance FAQ

Does Figo cover dental?

No, Figo does not cover teeth cleaning. At this time, there is no wellness benefit option under Figo Pet Insurance. They do not cover gingivitis or progressive periodontal disease caused by the accumulation or tartar, but they will cover reconstruction or removal of teeth if injury is as a result of an accident.

Does Figo cover vaccinations?

Figo will provide some coverage for vaccinations, as they have recently added a wellness benefit.

Does Figo cover spay and neuter?

Figo covers spay and neuter under their new wellness benefit.

Does Figo cover prescription food?

Figo covers up to $250 annually of prescription food with their new wellness add-on.

Does Figo cover hip dysplasia?

Figo does cover hip dysplasia so long as it is not considered a pre-existing condition, however, this condition may be affected by specific sub limits in the policy so be sure to read the fine print if you have a breed that is susceptible to this condition.

This review was done by Sarah Gilbert, licensed Property and Casualty insurance broker in all 50 states and DC. You can view her licenses here.