Learn about Figo’s monthly costs, coverage, deductibles and more so you can decide if it’s the right pet insurance provider for you.
Figo Pet Insurance Review and Pricing (2024)
Updated:
Apr 8, 2024
Edited by
Alexandra Carver
Alexandra Carver
Edited By
Tori Addison
Tori Addison
Figo is a pet insurance company offering accident and illness plans for both dogs and cats. It received 4.7 out of 5 stars in our industry-wide review of 27 different pet insurance providers, earning the designation of the provider with the most flexible reimbursement rates.
In this review, we will closely examine Figo’s pet insurance policies, customization options, add-on coverages, costs and more. See if Figo is worth considering in your search for the best pet insurance company.
Our Thoughts on Figo Pet Insurance
Figo earned 4.7 out of 5 stars in our review and was named the provider with the most flexible reimbursement rates. Available nationwide to cover dogs and cats, the company scored the highest possible points in the cost, plan types, customization, waiting periods and eligible age categories of our methodology.
While other providers we’ve reviewed offer reimbursement rates of 70%, 80% and 90%, Figo offers a reimbursement rate of 100% for plans with a deductible over $500. It also provides unlimited annual coverage limits and a custom plan option that allows you to choose a policy that fits your pet’s unique needs.
However, Figo’s weaknesses lie within its coverage and customer service ratings. It does not cover microchipping, alternative therapies, or spay and neuter procedures like other providers we’ve reviewed. It also holds a B rating and a 1 out of 5-star customer review score on the Better Business Bureau (BBB). However, it’s worth noting that its customer rating is higher on Trustpilot, where it holds 4 out of 5 stars.
Pros and Cons
Pros
No upper age limit
Offers up to a 100% reimbursement rate
Has a one-day waiting period for accidents
Offers a mobile app for claims filing and policy management
Cons
Increases your premium as your pet ages
Deductible options depend on your pet’s age
Does not cover spay and neuter procedures
Customizable Coverage Levels
Figo offers a completely customizable plan option, allowing you to pick and choose your pet’s deductible, reimbursement rate and annual limit. These amounts determine your monthly policy costs, with higher limits and lower deductibles increasing your overall premium. If you want to keep your monthly costs low by selecting a higher deductible, for example, remember you may pay more out-of-pocket for vet bills in an emergency.
Deductible Options
Your policy’s deductible is what you pay before pet insurance will cover any medical bills. The higher your deductible, the lower the monthly cost of pet protection. Figo offers policyholders deductible options of $100, $250, $500, $750, $1,000 or $1,500. Note that these deductibles fluctuate based on your pet’s age, as follows:
- Pets 5 years old and younger: $100, $250, $500 or $750
- Pets between six and 9 years old: $250, $500, $750 or $1,000
- Pets 10 years and older: $500, $750, $1,000 or $1,500
Reimbursement Rates
We named Figo the provider with the most flexible reimbursement rates. You can choose an annual reimbursement rate of 70%, 80%, 90% or 100%. However, Figo’s 100% reimbursement rate is not available for its unlimited annual coverage plan and only applies to plans with a $500 or higher deductible.
Annual Limit Options
A pet insurance plan’s annual limit is how much a provider will pay for claims in a calendar year. Figo offers customers $5,000, $10,000 or unlimited annual limit options.
Policy Sign-Up, Claims Filing and Payout Processes
Figo provides potential customers with an easy-to-navigate website and purchasing portal, which we tested when gathering quotes. You should only need general information about your pet, ZIP code and email address to get started. If you have questions during the buying process, Figo offers a live chat feature connecting you to a customer service representative.
Once you’ve entered the necessary information, you can access information about Figo’s available plans and add-ons. Based on our experience, the company explains in detail what each plan covers, rules surrounding coverage changes, deductible options, coinsurance and waiting periods. The company also clearly mentions exclusions, which we found easy to understand. If you’d like to read the fine print of a plan, the provider also offers a sample policy for you to read through.
If you hold a Figo pet insurance policy and need to file a claim, you can utilize what Figo calls its “Pet Cloud,” an app. This mobile app allows you to file and track claims and provides 24/7 live veterinary access. When using the app to file a claim, you will need to answer several questions and upload a copy of your paid-in-full invoice. Also, before filing a claim, ensure your pet’s medical records have either been uploaded to Pet Cloud or sent by your veterinarian to Figo’s support email.
Many recent customers, such as this one, have expressed satisfaction with how easy it was to submit their vet expenses and get reimbursed. Others, such as this reviewer, mentioned having to submit an appeal for a claim denial before being approved for reimbursement. Some policyholders mentioned difficulty submitting claims and dissatisfaction about their claims being denied. Your experience may vary, but customer reviews for the company can help give you a general idea of what to expect.
Figo’s Waiting Periods and Age Restrictions
Pet insurance providers require you to follow a waiting period after policy purchase before filing a claim. Figo has a one-day waiting period for accidents related to injuries, a 14-day waiting period for illnesses and a six-month orthopedic condition waiting period. However, the company recently introduced an orthopedic conditions waiver that can eliminate the waiting period within the first 30 days of your policy.
As far as age restrictions, Figo requires your cat or dog to be at least 8 weeks old to qualify for coverage. There is no upper limit for age, meaning owners can insure senior dogs through a Figo plan. Despite no upper age limit, Figo suggests that owners of dogs 8 years and older and cats 10 years or older should follow veterinarian advice regarding senior wellness testing. Figo does not fully explain this suggestion, so we cannot specify if it will or will not affect claims.
What Customers Think About Figo Pet Insurance
When rating a pet insurance provider on customer service, we read customer reviews on platforms such as the Better Business Bureau (BBB) and Trustpilot. At the time of writing, Figo holds a 1 out of 5-star rating on the BBB, a 3.2 out of 5-star rating on Google and a 4 out of 5-star rating on Trustpilot.
Learn what we found customers like and dislike about Figo pet insurance below.
What Customers Like
- Prompt claims response: Many recent customers praised how quickly Figo responds to submitted claims, mentioning a quick payout process.
- Easy to file a claim: Reviewers, such as this one, appreciate how easy it is to file a claim online, eliminating the need to call the company.
- 24/7 veterinarian support: Several policyholders appreciate the added benefit of online access to a licensed veterinary professional in an emergency.
What Customers Don’t Like
- Cost increases: Some customers, such as this one, expressed frustration around how much their policy costs increased year-over-year.
- Policy language: A few recent reviewers mentioned vague and unclear policy language, having thought certain services were covered that ended up being denied.
- Claim denials: Some policyholders noted their claims were denied without explanation, causing frustration.
We reached out to Figo for comment on its negative customer reviews but did not receive a response.
Figo Pet Insurance vs. the Market
See the table below for a comparison of Figo against other top-scoring providers based on coverage, cost and more.
Figo vs. Lemonade
Figo provides more coverage options overall than Lemonade, as Lemonade lacks a 100% reimbursement rate and an unlimited annual limit option. However, Lemonade is considerably cheaper than Figo for both dogs and cats. While Lemonade does not offer an unlimited yearly limit like Figo, it does provide a generous limit of up to $100,000 per year.
| Figo | Lemonade | |
| Reimbursements | 70%, 80%, 90% or 100% | 70%, 80% or 90% |
| Deductibles | $100–$1,500 per year | $100–$500 per year |
| Annual limits | $5,000–unlimited | $5,000–$100,000 |
| Average cost for dogs | $54 per month | $30 per month |
| Average cost for cats | $25 per month | $16 per month |
Take a closer look at Lemonade in our Lemonade Pet Insurance Review.
Figo vs. Spot
We think Figo has an edge over Spot because of its reimbursement rates, deductibles and cost. However, Spot has more annual limit options, matching Figo's unlimited offering. In addition, Spot also offers an accident-only plan for pet owners seeking a budget-friendly policy. Figo only provides accident and illness coverage as primary plans.
| Figo | Spot | |
| Reimbursements | 70%, 80%, 90% or 100% | 70%, 80% or 90% |
| Deductibles | $100–$1,500 per year | $100–$1,000 per year |
| Annual limits | $5,000–unlimited | $2,500–unlimited |
| Average cost for dogs | $54 per month | $74 per month |
| Average cost for cats | $25 per month | $33 per month |
Learn more about Spot in our Spot Pet Insurance Review.
Frequently Asked Questions About Figo
Like most pet insurance providers, Figo has a waiting period for coverage to take effect, with a one-day delay for accidents, 14 days for illnesses and six months for orthopedic conditions. It’s worth noting that the company recently added an orthopedic conditions waiver, which can eliminate the related waiting period.
You can reach Figo’s customer service department by phone, text, fax or email. It also lists its operating hours, closures and holiday hours on the company’s website.
Yes, Figo has age restrictions for coverage. Your cat or dog must be at least 8 weeks old to qualify for coverage. However, pet owners can insure senior dogs with Figo, as there is no upper age limit.
After gathering quotes for four different pet profiles across all 50 U.S. states, we found the average cost of a Figo pet insurance plan is $39 per month, with costs ranging from $20 to $64. Your actual costs will vary based on your pet’s age, breed, size and more, in addition to your chosen coverage level.
Methodology: Our System for Ranking Pet Insurance Companies
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